At bet24, your privacy is not an afterthought — it is a commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, and how we keep it safe for every Filipino player on our platform.
Summary: bet24 collects only the personal data necessary to operate a safe, compliant, and enjoyable online gaming platform for Filipino players. We do not sell your personal data to third parties. We retain your data only for as long as required by law or legitimate business need. You have the right to access, correct, and request deletion of your data at any time by contacting us at [email protected].
This Privacy Policy ("Policy") describes how bet24 ("bet24," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you" or "your") who access or use the bet24.asia website and all associated services, games, and features (collectively, the "Platform").
bet24 is committed to protecting your privacy in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). Where applicable, we also observe internationally recognised data protection principles.
By registering for or using the bet24 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
bet24 collects the following categories of personal data, depending on how you interact with the Platform:
| Data Category | Examples | Required? |
|---|---|---|
| Identity & Contact | Name, email, mobile, address | Mandatory |
| KYC / Verification | Gov't ID, selfie, proof of address | Mandatory (for withdrawals) |
| Financial | GCash number, bank account | Mandatory (for transactions) |
| Gaming & Behavioural | Session logs, bet history | Automatic |
| Technical & Device | IP address, browser type | Automatic |
| Communications | Support chat, emails | When you contact us |
bet24 collects personal data through the following means:
bet24 uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, bet24 processes your personal data on the following legal bases:
bet24 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third-party service providers engaged by bet24 are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection law.
bet24 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:
You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bet24 Platform.
bet24 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with bet24's data disposal procedures.
bet24 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While bet24 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet24 will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bet24:
To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may require you to verify your identity before processing your request.
The bet24 Platform is strictly intended for users who are at least twenty-one (21) years of age. bet24 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].
Age Restriction: You must be 21 years or older to use bet24. Underage gambling is illegal in the Philippines.
bet24 may transfer your personal data to service providers located outside the Philippines, including cloud hosting providers and KYC technology partners. Where such transfers occur, bet24 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that impose data protection obligations equivalent to those required under Philippine law. By using the bet24 Platform, you consent to such transfers subject to these safeguards.
The bet24 Platform may contain links to third-party websites or services for informational purposes. bet24 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to data collected by the bet24 Platform.
bet24 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on the Platform or by sending an email to your registered address. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the bet24 Platform following the posting of any changes constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by bet24, please contact our Data Protection Officer:
Data Protection Officer — bet24
Email: [email protected]
Response time: Within 15 business days of receipt of your request.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
All data transmitted between your device and bet24 is protected by TLS encryption. Your login credentials, financial details, and personal information are never sent in plain text.
Only authorised bet24 personnel with a legitimate need can access your personal data. Role-based permissions and multi-factor authentication protect our internal systems.
bet24 processes your data in full compliance with the Philippine Data Privacy Act of 2012 and the guidelines of the National Privacy Commission.
bet24 never sells, rents, or trades your personal data to third-party marketers. Your information is used solely to operate and improve your gaming experience.
Access, correct, or request deletion of your personal data at any time. Withdraw marketing consent, manage cookie preferences, and exercise your full DPA rights with ease.
In the unlikely event of a data breach, bet24 will notify affected users and the National Privacy Commission promptly, in accordance with our legal obligations under the DPA.
Your privacy is protected every step of the way. Join thousands of Filipino players who trust bet24 for a safe, fair, and transparent online gaming experience.
Sign In to bet24⚠️ Must be 21 years or older. Gambling is addictive. Know when to stop.